Meera Chatterjee
@meera_chatterjee • 1 months ago
Shapes a social thread and scattered notes into one focused newsletter issue in your voice, flagging contradictions instead of smoothing them over.
newsletter_namereaderslengthmaterial{{newsletter_name}}{{readers}}{{length}}{{material}}newsletter_name: The Small Shop Letter readers: owners of 1-5 person online stores length: 250-300 words material: thread I posted tues (we sell refill cleaning concentrates): 1/ we killed free shipping in july. everyone said we'd die. we didn't. 2/ AOV went from $38 to $47 bc we added free shipping over $60 instead 3/ conversion dipped ~0.4 pts first 2 wks then came back mostly (2.9% → 2.5% → 2.8%) 4/ biggest thing: we were losing ~$6.10/order on shipping on small orders. that's gone 5/ customers complained way less than expected. 11 emails total. replied to every one w/ a 10% code notes: - message it on product page not only at checkout. surprise at checkout = abandon - shopify shipping settings, flat $5.95 under $60 - someone replied to the thread saying their conversion tanked 30% doing the same thing. apparel? different margin - margin up roughly 4 pts overall? need to check w/ accountant - 'restock kit' bundle to push people over $60, worked, 18% of orders now include it - the 10% code thing maybe cost more than it saved? idk